Refund policy
Refund Policy for HO store Online Book Store
At HO store, we are dedicated to providing exceptional service and ensuring customer satisfaction with their book purchases. Please carefully review our refund policy, which applies to physical book purchases, as outlined below:
1. Eligibility for Refund:
- Refunds are available for physical book purchases made directly from HO store.
- To be eligible for a refund, you must meet one of the following conditions:
a) The book you received is damaged.
b) The book you ordered was not delivered to your specified address within a reasonable timeframe.
2. Refund Timeframe:
- Damaged Book: If the book you received is damaged, you must notify us within 7 days of receiving the book.
- Non-Delivery: If the book you ordered was not delivered within a reasonable timeframe (e.g., exceeding the estimated delivery date), you must notify us within 7 days of the expected delivery date.
3. Refund Process:
- To request a refund, please contact our customer support team by email or phone. Include the following information in your refund request:
- Order number
- Reason for the refund (damaged book or non-delivery)
- Contact information
- Our customer support team will review your request and respond within a reasonable timeframe, usually within 48 hours.
- If your refund request is approved, we will initiate the refund process. The refund will be issued using the same method of payment used for the original purchase.
4. Refund Conditions:
- Damaged Book: In the case of a damaged book, we may require you to provide photographic evidence of the damage. We reserve the right to assess the extent of the damage and determine refund eligibility based on the evidence provided.
- Non-Delivery: For non-delivery cases, we will investigate the issue with the shipping carrier and take appropriate action to resolve the matter. If it is confirmed that the book was not delivered, we will initiate the refund.
5. Non-Refundable Items:
- Unless the book is damaged or not delivered, all other purchases are considered final and non-refundable.
6. Exceptional Circumstances:
- In exceptional cases where there are extenuating circumstances, we may consider refund requests on a case-by-case basis.
Please note that this refund policy is subject to change without prior notice. It is recommended to review our refund policy whenever you make a purchase from HO store. If you have any further questions or require assistance, please contact our customer support team.
Thank you for choosing HO store. We appreciate your business!
At HO store, we are dedicated to providing exceptional service and ensuring customer satisfaction with their book purchases. Please carefully review our refund policy, which applies to physical book purchases, as outlined below:
1. Eligibility for Refund:
- Refunds are available for physical book purchases made directly from HO store.
- To be eligible for a refund, you must meet one of the following conditions:
a) The book you received is damaged.
b) The book you ordered was not delivered to your specified address within a reasonable timeframe.
2. Refund Timeframe:
- Damaged Book: If the book you received is damaged, you must notify us within 7 days of receiving the book.
- Non-Delivery: If the book you ordered was not delivered within a reasonable timeframe (e.g., exceeding the estimated delivery date), you must notify us within 7 days of the expected delivery date.
3. Refund Process:
- To request a refund, please contact our customer support team by email or phone. Include the following information in your refund request:
- Order number
- Reason for the refund (damaged book or non-delivery)
- Contact information
- Our customer support team will review your request and respond within a reasonable timeframe, usually within 48 hours.
- If your refund request is approved, we will initiate the refund process. The refund will be issued using the same method of payment used for the original purchase.
4. Refund Conditions:
- Damaged Book: In the case of a damaged book, we may require you to provide photographic evidence of the damage. We reserve the right to assess the extent of the damage and determine refund eligibility based on the evidence provided.
- Non-Delivery: For non-delivery cases, we will investigate the issue with the shipping carrier and take appropriate action to resolve the matter. If it is confirmed that the book was not delivered, we will initiate the refund.
5. Non-Refundable Items:
- Unless the book is damaged or not delivered, all other purchases are considered final and non-refundable.
6. Exceptional Circumstances:
- In exceptional cases where there are extenuating circumstances, we may consider refund requests on a case-by-case basis.
Please note that this refund policy is subject to change without prior notice. It is recommended to review our refund policy whenever you make a purchase from HO store. If you have any further questions or require assistance, please contact our customer support team.
Thank you for choosing HO store. We appreciate your business!